Frequently asked questions
The questions buyers actually ask — including the uncomfortable ones about trust and money.
+How can I trust you?
Trust is earned in steps: video-call our warehouse before paying anything, review our sample inspection reports, check our pricing page (we publish what most agents hide), and start with a small trial order. We also work on 30/70 milestone payments — you're never fully exposed. And every claim we make on this site is something we'll demonstrate live.
+How much do you charge?
A transparent commission of 3–8% of order value depending on scope: 3% if you already have a supplier, 5% if we find one, 8% for the fully-managed package with 100% inspection. Inspection and 30 days of storage are included. See Pricing for the complete fee list — if a fee isn't there, it doesn't exist.
+Do I need to come to China myself?
No — everything runs remotely: quotes by email/WhatsApp, progress by photos and video, approval by inspection report. But if you do visit, we'll meet you at the airport and take you to the factories. Many clients plan a trip once they scale up.
+Can you handle small orders or low MOQs?
Yes — it's one of our specialties. We consolidate small orders from multiple suppliers into one shipment, so you can start with a few hundred dollars of goods. Many long-term clients literally started with one carton.
+What payment methods do you accept? Is my money safe?
Bank transfer (T/T) on 30/70 milestones, and for qualified orders we can discuss tools like Alibaba Trade Assurance. Your maximum exposure before seeing an inspection report is 30%. We sign a simple written agreement covering deliverables and milestones before any money moves.
+Can you send me a sample first?
Always. We'll order samples from up to three factories, check them, photograph them, and courier them to you. Sample cost is at-cost — we don't mark up samples, because we want you to order the right product.
+How do you inspect products?
AQL 2.5 / Level II sampling — the industry-standard statistical method — with a full photo report showing every defect class and a clear Pass/Fail verdict. For high-value or high-risk orders, 100% unit-by-unit inspection is available. Ask us for a real sample report.
+Can you ship to my country? What about customs?
We ship worldwide. For DDP destinations we handle customs and duties all the way to your door — currently strongest in the USA, UK, EU, GCC and West Africa. Tell us your country and product for exact terms; regulated goods we'll tell you honestly what's possible.
+What products can you source?
General consumer goods, electronics, home & garden, textiles, hardware — the Guangdong ecosystem's strength. For regulated categories (food, cosmetics, medical), we'll tell you what's realistic before you spend anything. We say no when we should.
+Do you work with Amazon FBA sellers?
Yes — FBA prep (labeling, poly-bagging, bundling), cartons that pass Amazon's receiving rules, and head-shipping by sea or air to FBA warehouses in the US, EU, UK and UAE.
+What if the goods arrive damaged or wrong?
If an error is ours, we fix it at our cost — that's in the written agreement. If it's a factory defect that passed a correct inspection, we help you pursue the factory's responsibility. The best protection is that most issues never survive our inspection stage.
+How fast do you respond?
Within 12 hours on business days, usually much faster on WhatsApp during working hours (Mon–Sat 9:00–19:00 GMT+8). Quotes within 24 hours.